Overview

At Mangai Products, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward refund policy to ensure your satisfaction.

Eligibility for Refunds

• 15-Day Return Window: You have 15 days from the date of purchase to return an item for a refund.
• Condition of Items: To be eligible for a refund, your item must be unused, in the same condition that you received it, and in its original packaging. We reserve the right to refuse a refund if the item shows signs of use or damage.

Non-Returnable Items

Certain types of items are exempt from being returned:

• Gift cards
• Downloadable software products
• Some health and personal care items

Refund Process

1. Request a Return: To initiate a return, please contact us at info@mangaiproducts.com with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
2. Ship the Item: Once your return is authorized, please send the item back to us. You are responsible for the cost of return shipping.
3. Inspection and Approval: Upon receiving your returned item, we will inspect it to ensure it meets our return conditions. If approved, your refund will be processed, and a credit will be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet:

• Check Your Bank Account: First, check your bank account again.
• Contact Your Credit Card Company: It may take some time before your refund is officially posted.
• Contact Your Bank: There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund, please contact us at info@mangaiproducts.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@mangaiproducts.com with your order number and details about the defect or damage.

Shipping Costs

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
• Replacement Items: If you receive a refund, the cost of return shipping will be deducted from your refund if applicable. For defective or damaged items, we will cover the shipping costs for sending you a replacement.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

Email: info@mangaiproducts.com

Thank you for shopping with Mangai Products. We appreciate your business and are committed to providing you with the best customer service.